Welcome to Waterside Cottages. We look forward to hosting you and helping you enjoy a relaxing and memorable stay.
Please take a moment to read the information below before making your reservation. By completing a booking, you confirm that you have read and accepted our booking terms and conditions.
Self Check-In
Waterside Cottages operates a convenient self check-in system, allowing guests the flexibility to arrive at a time that suits them after the official check-in time.
Detailed arrival instructions, directions, and property access information will be sent prior to your arrival. Please ensure that the email address and mobile phone number provided during booking are correct.
If you require assistance on arrival, support contact details will be provided in your booking confirmation.
Check-In & Check-Out
Check-In: From 3:00 PM
Guests may arrive at any time after 3:00 PM using our self check-in system.
Check-Out:
- Monday to Friday: 10:00 AM
- Saturday and Sunday: 11:00 AM
These times allow us to prepare the cottages to the highest standard for arriving guests.
Early check-in and late check-out requests may be accommodated where possible but cannot be guaranteed.
House Rules
To ensure all guests enjoy a comfortable and peaceful stay, we kindly ask that the following rules are observed:
- Please respect neighbouring properties and local residents.
- No parties, events, or excessive noise are permitted.
- Quiet hours should be observed during late evening and overnight periods.
- The number of guests staying must not exceed the occupancy stated on the booking confirmation.
- Guests are responsible for any damage caused during their stay.
- Please leave the cottage in a clean and tidy condition upon departure.
Parking, Wi-Fi & Guest Amenities
Parking
Complimentary on-site parking is available for guests throughout their stay.
Wi-Fi
Free Wi-Fi is available within the cottages. While every effort is made to provide a reliable service, occasional interruptions may occur due to circumstances outside our control.
Bed Linen & Towels
Fresh bed linen and towels are provided for all guests.
Accessibility
If you have any specific accessibility requirements, please contact us before booking and we will be happy to advise on the suitability of the accommodation.
Pets
Pets are not permitted.
Smoking
All cottages are strictly non-smoking. Smoking and vaping are not permitted inside the accommodation.
Payments & Cancellation Policy
Payment terms, deposits, and balance payments (where applicable) will be clearly displayed during the booking process.
Cancellation terms vary depending on the rate selected at the time of booking. Please review the cancellation policy carefully before confirming your reservation. Full details will also be included in your booking confirmation email.
Frequently Asked Questions
How do I check in?
All cottages use a self check-in system. Arrival instructions and access details will be provided before your stay.
What time is check-in?
Check-in is available from 3:00 PM on your arrival day.
What time is check-out?
Check-out is by 10:00 AM Monday to Friday and 11:00 AM on Saturdays and Sundays.
Is parking available?
Yes, complimentary on-site parking is available for guests.
Is Wi-Fi included?
Yes, free Wi-Fi is available in all cottages.
Are bed linen and towels provided?
Yes, fresh bed linen and towels are included.
Can I arrive late in the evening?
Yes. Self check-in allows you to arrive at any time after 3:00 PM.
Can I request an early check-in or late check-out?
We will always try to accommodate requests where possible, but these cannot be guaranteed.
Can I cancel my booking?
Cancellation terms depend on the rate selected when booking. Full details are displayed before payment is made.
Who do I contact if I need help?
Contact details will be included in your booking confirmation and arrival information.
Need Assistance?
If you have any questions before making a reservation, please do not hesitate to contact us.
We look forward to welcoming you to Waterside Cottages!!